Heres a copy of our cancellation policy if you book directly with us (each third party site has their own versions).
If you cancel before 30 days of your stay then a full refund less 10% of the booking amount as an admin fee is refunded. If you cancel between 14 and 30 days then the deposit (less 10%) is only able to be refunded if we can rebook the dates. If you cancel within 14 days then no refund is available unless we can rebook the dates.
Our refund policy differs for Corona Virus or any other natural disasters such as fire or flood. If you cannot get to the property because of a lockdown or roads are closed or there is travel advice stating that you cannot travel to the area where the property is located then we offer full refunds, for everything else our normal policy applies.